By DE Editors
CD-adapco announced the availability of its new customer support portal called Steve.
“CD-adapco has a highly responsive and technically competent team of engineers to help its customers meet their engineering analysis needs,” said Stephen McIlwain, director of engineering customer support (Americas). “Steve was built to be an extension of this best-in-class customer support and offers yet more opportunities for customers to interact with CD-adapco’s engineering teams.”
Steve includes the establishment of a brand new set of Frequently Asked Questions (FAQs) created from the company’s knowledge database. This database also includes multimedia files that provide users with short step-by-step guides to many of the features of its software.
Each customer has a dedicated support engineer (DSE), who is tasked with understanding both the customer’s workflow and engineering applications in detail, identifying potential problems before they arise, and providing an immediate resolution when they do, the company says.
“Traditionally, customers have accessed their DSE over the telephone, or by dropping them an e-mail,” McIlwain said. “With the arrival of Steve, CD-adapco is adding new methods by which customers can interact with their DSE and opening up the capability to extract knowledge from across a whole community of engineering professionals.”
For more information, visit CD-adapco.
Sources: Press materials received from the company and additional information gleaned from the company’s website.