SimuTech Support Provides ANSYS FEA and CFD Technical Support

By DE Editors

SimuTech Group has launched SimuTech Support, which it calls “best-in-class technical support” for its ANSYS FEA (finite element analysis) and CFD (computational fluid dynamics) customers. 

In reviewing what most CAD and CAE providers consider as “technical support,” SimuTech Group said it realized that the level of support it provides its ANSYS FEA and CFD customers far exceeds the industry standard.

“SimuTech Group has always placed a high emphasis on customer service,” according to Alan McKim, vice president of Customer Service. “To refer to the level of support provided to our customers as simply ‘technical support,’ is an injustice to our highly experienced engineering staff as well as our customer base. Instead of answering a customer’s support question, our engineers strive to understand the complete picture surrounding the question. As most engineers know, FEA and CFD models can be complex.  We often find that customers are headed down an inappropriate path when constructing a model.  By just answering questions as stated, we might give the correct answer but that it does not really solve the root issue,  which is our ultimate goal.”

SimuTech Support is designed to address two key issues that are often lacking in supporting FEA and CFD tools, according to the company. First, most CAE vendors view technical support as a cost sink and encourage their staff to “close out” calls as fast as possible, SimuTech says. Second, to minimize costs, vendors may also use junior staff for support,  according to the company.

For more information, visit SimuTech Group.

Sources: Press materials received from the company and additional information gleaned from the company’s website.